The Univeristy of Malaya (UM) has always been known for producing leaders in various fields. Over the years it has been necessary to keep up with rapid developments in order to maintain the tradition of excellence. June 2002 was a turning point in UM's history, with formalization of UM Quality Management System (QMS). Based on the framework and requirements of MS ISO 9001:2000, the UM QMS encompasses all core processes which include teaching and learning, research and consultation, and supporting services. On 24 December 2002, as listed in the Malaysia Book of Records, UM became the first public higher education institution (PHEI) to be certified with MS ISO 9001:2000 on a comprehensive basis.

The QAMU Logo

The Quality Assurance Management Unit (QAMU) was formed on 27th July 2002 with the aim of managing and coordinating activities associated with the UM QMS. QAMU has been actively engaged in coordinating, strengthening and continually improving the UM QMS. These activities include conducting training sessions, courses and workshops in the effort to instil awareness amongst the staff of UM, and stress the importance of ensuring quality in all aspects of the organisation. QAMU's scope has since expanded to include other quality assurance framework, namely criteria for the Ministry of Higher Education Quality Assurance, Research University, University Ranking, and ASEAN University Network Quality Assurance.

VISION OF QAMU

• To develop and manage the implementation of a Quality Management System with reference to the standards of the MS ISO 9001:2000.
   
• To monitor the quality indicators of the organization's core processes for the purpose of quality assurance.
   
• To conduct research and to enhance UM's QMS with the objective of continually improving the effectiveness of the organization.

QAMU ORGANISATION CHART

Quality Committee

The Quality Committee consists of elected members each of whom functions as a coordinator of a core process. The members are also internal auditors of UM and belong to one of the five sections listed in Section Details.

SECTION DETAILS

Documentation Section

The Documentation Section consists of a Document Manager, an e-Document Manager and other members who are responsible for the management of controlled quality documents which are currently available online through the QAMU website.

Internal Quality Audit Section

The Internal Quality Audit Section is headed by a Chief Auditor who is assisted by a Deputy Chief Auditor and Assistant Auditors. This section coordinates the University's internal quality audit exercises which aim to check on the University's compliance to UM QMS.

Training & Awareness Section

The Training & Awareness Section comprises a Manager and other QAMU members. The section's main function is to coordinate training in all aspects that pertain to quality in UM. Activities on awareness and appreciation of UM QMS are regularly and continually conducted for all levels of UM staff.

Quality Assurance Section

The Quality Assurance Section members include a Manager as section head. Its main responsibility is to coordinate activities with regards to the Quality Assurance of PHEI in UM. It is responsible for monitoring internal quality assurance activities, disseminating good practices and conducting awareness and training programmes in quality assurance.

Customers Feedback & Continuous Improvement Section

This section, consisting of a Manager and other members, manages matters pertaining to feedback/complaints from customers. The Customer's Satisfaction Survey as well as the Continual Improvement Projects are also carried out and assessed by this section.

ACTIVITIES ORGANISED BY QAMU

• Workshops
   
• Consultations
   
• Training
   
• Monthly Talks on UM QMS
   
• Short courses
   
• Internal Audits
   
• Internal Auditors Training
   
• Internal Audit Enhancement Course
   
• Preparation for Third Party Audit
   
• Talks on PHEI Quality Assurance Code of Practice
   
• Review of Database and Self-Analysis Reports of PHEI Quality Assurance Code of Practice
   
• Workshops for Quality Managers, Document Controllers and new members of the Management
   

22 - 23 October 2008
MS ISO 9001:2000 Recertification Audit by SIRIM QAS
Time: 8.30 am - 5.00 pm
Venue : Campus wide

4 September 2008
Visit by National Education Standards & Quality Assesment, Thailand
Time: 9.00 am - 12.30 pm
Venue : QAMU

26 August 2008
Visit by Forest Research Institute Malaysia (FRIM)
Time: 9.30 am - 12.30
Venue : QAMU

9 June - 16 June 2008
Internal Audit No. 9/2008
Time: 9.00 am - 5.00 pm
Venue : Campus wide

2 - 4 May 2008
UM QMS Workshop for Quality Managers and Document Controllers
Venue : Equatorial Hotel, Bangi, Selangor

14 - 17 April 2008
Internal Auditor Training Course
Time: 8.30 am - 5.30 pm
Venue : Sheraton Hotel, Subang Jaya

21 - 22 Jan 2008
MS ISO 9001:2000 Surveillance Audit by SIRIM QAS
Venue : Campus wide

11 - 12 December 2007 Theme: Quality Driven Initiatives: Sharing Good Practices In Higher Education
Conference Website

14 November 2007
Visit by Employee Providen Fund Officials, Kuala Lumpur, Malaysia
Time: 11.00 am
Venue : QAMU

27 October 2007
Management Review No. 9/2007
Time : 8.30 am - 5.00 pm
Venue: Holiday Inn Glenmarie, Shah Alam, Selangor

3 October 2007
Visit by Strategic Management Unit, Universiti Brunei Darussalam
Time: 10.30 am
Venue : QAMU

6 August 2007
Visit by Universiti Islam Negeri (UIN), Jakarta, Indonesia
Time: 10.00 am
Venue : QAMU

25 June - 2 July 2007
Internal Audit No. 8/2007
Time: 9.00 am - 5.00 pm
Venue : Campus wide

23 May 2007
Visit by Dr. Asmat M. Khalid,
President of University of Dohuk, Kurdistan
Time: 9.30 - 11.30 am
Venue : QAMU

9 - 12 April 2007
Internal Auditor Training Course
Time: 8.30 am - 5.30 pm
Venue : Armada Hotel, Petaling Jaya

9 - 13 April 2007
Lead Auditor Training Course
Venue : Sheraton Hotel, Subang Jaya

9 - 11 Feb 2007
Workshop for Quality Managers
Venue : Guoman Hotel, Port Dickson, Negeri Sembilan

11 Jan 2007
Visit by Quality Committee of Registra Office, Universiti Putra Malaysia
Time: 10.30 am - 12.00 noon
Venue : QAMU

18 - 19 Dec 2006
MS ISO 9001:2000 Surveillance Audit by SIRIM QAS

5 - 6 Dec 2006
Learning Outcome Workshop for Arts Programs
Time: 8.30 am - 5.00 pm
Venue : The Summit Hotel, Subang USJ

24 Nov 2006
Monthly Appreciation Talk on UM QMS
Topic : Postgraduate Research Candidate Progress Electronic Monitoring System
Speaker : Mr. Kamarul Fairuz Hassim, Assistant Registra
Time : 3.30 pm – 5.00 pm
Venue: Institut Pengajian Siswazah

23 Nov 2006
Visit by Delegates from University of Gambia
Time: 2.00 pm - 3.00 pm
Venue : Meeting Room, QAMU

21 - 22 Nov 2006
Learning Outcome Workshop for Science Programs
Time: 8.30 am - 5.00 pm
Venue : Hotel Hilton, P.J.

17 Nov 2006
Visit by Prof. Jan Botha (Director of Academic Planning & QA, Stellenbosch University, South Africa)
Time: 9.30 am
Venue : Meeting Room, QAMU

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